Frequently Asked Questions

The clinic is conveniently located at 21 Crowfoot Rise NW in Calgary, Alberta.

By appointment only on select evenings and weekends.

There is free parking available on site. 

•  AVOID consuming alcoholic beverages at least 24 hours prior to treatment (alcohol may thin the blood and increase the risk of bruising).  
   
• Avoid anti-inflammatory/blood thinning medications, if possible, for a period of 2 weeks before treatment. Medications and supplements such as aspirin, vitamin E. ginkgo biloba. ginseng, St. John's Wort, Omega 3/Fish Oil supplements, Ibuprofen, Motrin, Advil, Aleve and other NSAIDS have a blood thinning effect and can increase the risk of bruising and swelling after injections.  
   
• Schedule your appointment at least two weeks prior to any special events to ensure optimal results. Also bruising and swelling may be apparent during that time period.  
   
• Discontinue Retin-A, Stieva-A two days before and two days after treatment.
   
• Reschedule your appointment at least 24 hours in advance if you have a rash, cold sore or blemish on the area.  
   
• If you have a history of cold sores please let your provider know, they may put you on an anti-viral medication prior to treatment.  
   
• Be sure to have a good breakfast, including food and drink before your procedure. This will decrease the chances of light-headedness during your treatment.  
   
• You are not a candidate if you are pregnant or breastfeeding.  

Consultations are are essential prior to receiving any treatment. The first appointment is always longer (up to one hour), to ensure that your questions and concerns are fully addressed. You will never be pressured into any treatment at our clinic. The Nurse Practitioner will review your health history, medications, and treatment goals. She will work with you to analyze the areas of concern and discuss an ideal treatment outcome before proceeding with any procedure.

Generally speaking, neuromodulator injections take only about 10-15 minutes on average, depending on the number of treatment areas selected.

It can take up to two weeks to see full results from your Xeomin®, Botox®, or Dysport® treatment.

Injections can cause small amounts of swelling, a temporary bump, redness, bruising, a mild to moderate headache, and sensations such as tingling or mild itching after the treatments. These effects are so common they can be considered a normal part of the process. The initial effects will show in the first 2-5 days. Peak effect on the muscle is at 14 days, but the result will continue to improve for 4 weeks or more. The benefits start to wear off after 3-4 months on average. 

• Do NOT manipulate the treated area for 3 hours following treatment. DO NOT receive facial/ laser treatments or microdermabrasion after neuromodulator injections for at least 2 weeks. Ask your provider if you are not sure about the time frame of certain services.   
   
• Do NOT lie down for at least 4 hours after your treatment.   
   
• If the desired result is not seen after 2 weeks of your treatment you may need a follow up appointment to touch up certain areas.   
   
• Do NOT perform activities involving straining, heavy lifting, or vigorous exercise for the remainder of the day after your neuromodulator injection. This will keep the Xeomin®, Botox®, Dysport® from migrating outside of the intended injection area.   
   
• Do small extra contractions of the muscles treated every 20 minutes for the first hour.
   
• When cleansing, avoid pressure and use gentle strokes away from the eyes.
   
• Avoid facial massages or electrical stimulation of the face for the next 2 weeks.  
   
• Avoid wearing tight caps or garments in the area that has been injected.  
   
• Do not apply make-up for approximately 6 hours unless it is mineral based.  
   
• Wash your hands immediately post procedure.  
   
• Do not touch your face in the areas injected for 6 hours.

All treatments offered at Rewind and Renew Medical Aesthetics are elective/cosmetic and therefore, we do not work with any insurance companies, or complete any insurance-related documentation. Our treatments are not covered by OHIP. 

At Rewind and Renew Medical Aesthetics, we value your time and ours. To ensure efficient and timely services, we have implemented a non-refundable consultation fee of $50 for in person consultations that do not involve paying for a service. This fee reserves your consultation slot with our experienced Nurse Practitioner and ensures that you receive personalized attention and expert advice during your visit.. This fee will be deducted from the total cost of the treatment.  In the event of a no-show or late cancellation for a consultation appointment, the consultation fee will be forfeited to cover the no-show fee. 

If you fail to attend your scheduled appointment and do not provide at least 24 hours' notice of cancellation or rescheduling, a no-show fee of $50 will be charged. This fee covers the costs associated with the missed appointment and the time reserved for the service provider. Clients with a history of no-shows or late cancellations may be required to prepay for future appointments or may be subject to additional booking restrictions.

We understand that emergencies and unforeseen circumstances may arise, and we will make exceptions to these policies on a case-by-case basis. If you have experienced an emergency or extenuating circumstance that prevents you from attending your appointment, please contact us as soon as possible to discuss your situation.